Follow-on query is needed to view new driver information.
Note that new information in a Clearinghouse record may include changes such as an update in return-to-duty status, a removed violation, or a new violation. A full follow-on query is needed to determine if the new information results in the driver having a “Prohibited” Clearinghouse status.
The employer should complete a full follow-on query, which requires the driver’s specific consent, within 24 hours to determine if the new information prohibits the driver from performing safety-sensitive functions, such as operating a commercial motor vehicle (CMV).
If the employer uses the “Send Consent Request” prompt on the Query History screen, they will not be charged for the follow-on query. The follow-on query will also satisfy the employer’s annual query requirement, and employers will receive notifications of changes to the driver’s record within 12 months of a follow-on query.
For more details, see these new and updated frequently asked questions which are on the Clearinghouse website:
How is an employer notified of changes to a driver’s Clearinghouse record?
What actions should an employer take if notified of a change to a driver’s Clearinghouse record?
Which Clearinghouse users are notified when there is a change to a driver’s Clearinghouse record?
What is the annual requirement for employee queries and how is it tracked?
Are you up to date on your annual queries?
Log in to the Clearinghouse and visit your Query History page to see if your annual queries are due. For instructions on conducting annual queries, download the How to Conduct a Limited Query job aid.